PRIVACY POLICY
Last updated: May 2026
DIY Surrey respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how DIY Surrey collects, uses, stores, and protects personal information when you visit our website, join our waitlist, make an enquiry, book a workshop, attend an event, or contact us.
1. Who We Are
DIY Surrey provides creative workshops, private events, and experiences across Surrey.
For the purposes of UK data protection law, DIY Surrey is the data controller for the personal information we collect and use.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
2. Information We Collect
We may collect the following personal information:
* your name
* your email address
* your phone number, if provided
* booking and event details
* enquiry details and messages you send to us
* dietary requirements or allergy information, where relevant to an event
* payment and transaction information, where applicable
* photographs or video content captured at events, where relevant
* website usage information, such as how visitors interact with our website
We only collect personal information that is relevant and necessary for the purpose it is collected for.
3. How We Collect Your Information
We may collect personal information when you:
* join the DIY Surrey waitlist
* complete a contact or enquiry form
* book or attend a workshop or event
* email or message DIY Surrey
* interact with DIY Surrey on social media
* visit or use the DIY Surrey website
Some information may also be collected through third-party platforms used to manage the website, forms, email communications, bookings, payments, or analytics.
4. How We Use Your Information
DIY Surrey may use your personal information to:
* respond to enquiries
* manage bookings and event attendance
* send workshop confirmations, updates, and event information
* manage waitlist sign-ups
* send marketing emails, where you have signed up or given permission
* provide refreshments safely where dietary requirements or allergies have been shared
* improve our website, workshops, and customer experience
* keep appropriate records for business, tax, accounting, and legal purposes
* share event photography or content for promotional purposes, where appropriate
5. Lawful Basis For Using Your Information
We use personal information only where we have a lawful basis to do so.
This may include:
* Contract: where we need your information to manage a booking or provide an event you have booked.
* Consent: where you have opted in to receive marketing emails or have provided certain optional information.
* Legitimate interests: where we use information to respond to enquiries, manage our business, improve services, or promote DIY Surrey in a reasonable way.
* Legal obligation: where we need to keep records for tax, accounting, insurance, or legal purposes.
Where you provide allergy or health-related dietary information, we use this only where necessary to support your safety and event experience.
6. Marketing Emails
If you join the DIY Surrey waitlist or sign up to receive updates, we may use your email address to send you information about upcoming workshops, events, launches, offers, or news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting:
We will not sell your personal information to third parties.
7. Dietary Requirements & Allergy Information
If you provide dietary requirements or allergy information, this will only be used to help manage refreshments or event arrangements.
This information may be shared with venues, caterers, or event partners where necessary.
While DIY Surrey will take reasonable care when handling this information, guests with severe allergies should contact DIY Surrey before booking or attending an event.
8. Photography & Event Content
Photography and short-form video content may occasionally be captured during workshops and events for use across:
* social media
* the DIY Surrey website
* promotional materials
If you would prefer not to be photographed or filmed, please let DIY Surrey know before the event or speak to the host on arrival.
Where close-up or clearly identifiable images are used for promotional purposes, DIY Surrey will take reasonable care to respect guest preferences.
9. Sharing Your Information
DIY Surrey may share personal information with trusted third parties where necessary to run the business and provide services.
This may include:
* website and hosting providers
* email marketing platforms
* booking and payment providers
* venues, caterers, or event partners
* professional advisers, such as accountants or insurers
* legal or regulatory authorities, where required by law
Third parties are only given the information they need to provide their service or meet legal requirements.
10. Payments
If payments are taken online, payment details are usually processed securely by third-party payment providers.
DIY Surrey does not normally store full card payment details.
Please refer to the privacy policies of the relevant payment or booking provider for more information about how they process payment data.
11. Cookies & Website Analytics
The DIY Surrey website may use cookies or similar technologies to help the website function, understand visitor activity, improve user experience, and support marketing or analytics.
You can usually manage or disable cookies through your browser settings.
If DIY Surrey uses analytics, this may include general information such as pages visited, approximate location, device type, and how visitors interact with the website.
12. How Long We Keep Your Information
DIY Surrey keeps personal information only for as long as necessary for the purpose it was collected.
This may include:
* enquiry information, kept for as long as needed to respond and manage future communication
* booking information, kept for business, tax, accounting, insurance, and legal purposes
* marketing information, kept until you unsubscribe or ask for your details to be removed
* dietary or allergy information, kept only for as long as needed for the relevant event unless there is a legal or safety reason to keep it longer
13. How We Protect Your Information
DIY Surrey takes reasonable steps to keep personal information safe and secure.
This includes using appropriate systems, limiting access where possible, and working with reputable service providers.
However, no online system can be guaranteed to be completely secure.
14. Your Rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
* access the personal information we hold about you
* ask for inaccurate information to be corrected
* ask for your information to be deleted, where applicable
* ask us to restrict how we use your information
* object to certain uses of your information
* withdraw consent, where we rely on consent
* complain to the Information Commissioner’s Office
To make a request, please contact:
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:
15. Links To Other Websites
The DIY Surrey website may include links to third-party websites, such as social media platforms, booking providers, venues, or payment processors.
DIY Surrey is not responsible for the privacy practices or content of third-party websites.
16. Updates To This Privacy Policy
DIY Surrey may update this Privacy Policy from time to time.
The latest version will be published on the DIY Surrey website with the updated date shown at the top.
17. Contact
For any questions about this Privacy Policy or how your personal information is handled, please contact: